Voice over Internet Protocol (VoIP) is a type of technology that allows its users to make calls using the Internet rather than the conventional or analog phone system. VoIP works by converting sound into digital voice communication and then transferring it through the Internet. So if you are using a VoIP telephone system, you are basically using the Internet to make phone calls. Using a VoIP system has several benefits for many businesses.
Our VoIP solution is available in two varieties:
- Hosted: we manage and host the hardware and configuration, you reap the benefits of an outstanding off-site phone system. Monthly fees associated with hosting and SIP service.
- On-Site: we create and deploy a PBX appliance at your site and configure to work with your network. A one time development and installation fee is associated with this variety, with the option of continued support via our Managed IT Support. Monthly fees associated with SIP service.
Voice over IP Advanced Features
Easy to Deploy – No complex equipment to install.
Future-Proof – New features are automatically added as they become available.
Disaster-Proof – The entire PBX stays fully operational in the event of a power failure or other business-impacting event. Calls can automatically be rerouted to each user’s cell phone, alternate number or voicemail.
ZERO Maintenance Costs – Modifications to your PBX are included with the service.
Reliable – All systems are located in redundant top-tier data centers in multiple U.S. States, are backed up multiple times per day to backup data centers, and are monitored and maintained 24/7/365.
Scalable – Increase or decrease the size of your PBX as your business needs change. From 1 extension and phone line to 10,000. Easily adjust for seasonal increases or decreases in call volume.
Branch Office Integration – Organizations with multiple locations of any size, located anywhere on the planet, can all be on the same PBX. Extension to extension dialing, intercom & paging across multiple locations is fully supported.
Great for Remote Workers – Remote & home-based employees stay connected to the PBX and make & receive calls as if they were in the office, regardless of their location.
Virtual Extensions – Create an extension that rings on a user’s cell phone or goes direct to a voicemail box.
No Busy Signals – PBX can automatically add more call paths as they are needed. Scale up or down automatically.
Transfer Calls To External Number – Calls can be transferred to any telephone number in the world.
Transferring a call to a cell phone is as easy as transferring the call to another extension.
Find-Me / Follow-Me – Incoming calls can automatically ring multiple extensions or external phone numbers (desk phone, cell phone, home phone), in a sequence or simultaneously. Feature can be set on a timer so it’s turned off after business hours.
Have Numbers in Multiple Area Codes – Expand your business reach by having multiple telephone numbers in multiple area codes and/or prefixes that can all ring in the same office.
Shared Extensions – Have multiple phones on the same extension. Each phone (office 1, office 2, home, vacation home) rings and behaves just like the phone in your office.
Paperless Faxing – Send & receive faxes directly from desktop PC’s, enable multiple users or departments to have their own virtual fax number. Fax numbers can receive multiple faxes simultaneously.
Voicemail to Email – Voicemail messages can be instantly sent to one or more email addresses, in addition to being retrieved from the user’s phone, another phone, or from outside the organization.
Web Portal – Web portal with different security levels to allow users or management to change PBX features.
Call Forward Busy / No Answer / Disconnected – Calls can be forwarded to voicemail, cell phone, etc., based on status of phone (busy, no answer, phone off-line, etc.)
Control Your Outbound Caller ID Name – User defined caller ID Name. Easy to change at any time.
Outbound Caller ID Number – Your Caller ID number & name can be user-specific, by department, by branch office, or for entire company.
CAT5 Cabling – Your new phones use the same cabling as your computer network.