Case study: Busy Public Accountant’s Office
Challenge
Donovan, Sullivan and Ryan are a full service tax, accounting and business consulting firm. This busy accounting practice offers a broad range of services for business owners, executives and independent professionals. They have a strong reputation for quality and service to uphold with its customers. They had been working with phone service provider that proved to be frustrating and costly. After a year of poor quality, dropped calls, and unresponsive tech support they asked BizPhone for some assistance. In addition they were facing a location change and a new phone service would fit right in terms of timing.
Solution
The Client contacted BizPhone for an answer to their problems. We recommended our VoIP system with desktop phones. The Yealink T41P model has crystal-clear voice quality and designed as a feature rich VoIP phone for business. The phone is designed for ease of use in the details from delivering a superb sound quality with an easy to use screen for call forward, call transfer, and 3-way conferencing.
Erika, the office administrator, noted: “The BizPhone system is really easy to use, and since outside callers hear a menu they can select which person in the office to reach directly. This makes our job easier since we do not have to transfer calls. We also like the voice mail to e-mail feature which automatically sends the messages to the proper e-mail address so they can be retrieved from a smart cell phone or computer. This is helpful when someone is at a client’s location”
“We have had the BizPhone for under a year and it’s been outstanding. If we have an issue or question it’s great to call and have support right when we need it.”Also she likes the reliability, because even if the power fails, any calls will transfer over to a preset number and not get lost.
The staff uses twelve phone extensions that are all easily cross-linked and if someone is on vacation or out for some reason can be re-aligned.“The phone is much better, but the service is great. Our office easily handles over eight-hundred calls per month as we are busy all the time.”One of the partners noted that the staff’s experience has been positive and the voice quality is excellent.
Installation
BizPhone staff installed everything. They identified the network, switches, configuration, and setup everything for optimum performance. When the Donovan, Sullivan and Ryan staff moved in, all the phones were working– no fuss, no issues. Everything worked well using the redundant cloud base servers. It is also easy to add more phones or make changes in the phone system.
“We have no annual contract and would not think of switching from BizPhone. In fact I would recommend them to anyone looking for a system.”
About BizPhone
The BizPhone System incorporates all of the advantages of a true hosted IP phone system, including:
- Excellent reliability
- No maintenance contract expense
- No cost for any moves, adds or changes
- Make extension and other program updates easily
Many real estate pro’s, physicians, dentists, attorneys, CPA’s, contractors, and other SMB business offices may think they cannot get a “BizPhone solution” without getting into the expense and frustration of the big phone company’s PBX answers. The BizPhone solves that with the flexibility to grow and change based on the evolving needs of your business.
So now’s the time to be smart and save! Learn more link: www.BizPhone.info (855) 678-1800
About Donovan Sullivan and Ryan
Since 1979, Donovan, Sullivan & Ryan has provided the finest accounting, tax, and consulting services to our clients throughout New England from our office in Westwood. Our commitment to excellence is evidenced by our membership in the Private Companies Practice Section of the AICPA.This is a voluntary association of CPA firms which ascribe to the highest professional standards and submit their practices to an on-going system of inspection and review by independent peer review teams. These reviews encompass our standards for independence, hiring, training, and supervision. The results of our peer reviews are a public document and are available from the AICPA. We have consistently received the highest-level report issued.
We are committed to maintaining the very highest standards for our clients.